two way texting Posts

13 Amazing Business Texting Features Released In 2020 (Year-in-Review)

13 Amazing Business Texting Features Released In 2020 (Year-in-Review)

Discover the 13 amazing business texting features we released in 2020! If your job has anything to do with selling, marketing, customer support, or managing a team, these features are for you.

What’s In This Article

  1. HubSpot: Send Short Code SMS From HubSpot Workflows
  2. HubSpot: Send & Receive SMS Texts From HubSpot Deals
  3. HubSpot: Show Activities On HubSpot Deal Record Timeline
  4. HubSpot: Two Way CRM Business Texting
  5. HubSpot: Auto Assign Conversations By HubSpot Contact Owner
  6. Mobile Apps: Mobile App Bulk Actions
  7. Mobile Apps: Shared Inboxes For Mobile Business Texting
  8. Mobile Apps: CRM Merge Fields For Android & iOS
  9. Mobile Apps: Conversation Notes In Mobile Apps
  10. Mobile Apps: Voice Calling From Mobile App
  11. Mobile Apps: Mobile Canned Messages
  12. Salesmsg Web App: Essential Business Texting Analytics
  13. Salesmsg Web App: “Auto Stop” Scheduled Message On Reply
  14. Plus 16 Honorable Mentions

New Feature! Two-Way Contact Syncing For CRM Texting

Not a fan of exporting and importing your CRM contacts into Salesmsg?

Neither are we.

That’s why we created a brand new feature called Two-Way Contact Syncing or in layman’s terms… CRM Texting to give you a simple way to INSTANTLY start texting your HubSpot (and soon Infusionsoft, Pipedrive, and ActiveCampaign) contacts.

Plus once you connect your CRM to Salesmsg, we do all the work of keeping your contacts synced.

We basically created a robot army of little automation admins to do all the tedious clerical manual labor for you.

How it Works?

This new feature (ahem… army) we call CRM Texting works behind the scenes for you every time you to instantly search for your CRM contacts in real time.

NEW! HubSpot SMS Workflow Extension Integration!

NEW! HubSpot SMS Workflow Extension Integration!

If you’re wanting to send SMS text messages from your Hubspot Workflows, then you’re in the right place. 

I’m excited to share with you our brand new HubSpot SMS integration with HubSpot’s Workflows that makes creating and sending SMS texts to your leads and contacts, a breeze.

Here’s how it works…

  1. Start your 14-day trial
  2. Integrate HubSpot with Salesmsg
  3. Select your number to send as
  4. Use tokens to personalize your text
  5. Click Save and you’re done!
Send texts from HubSpot Workflows

How to Send Texts Based on the Contact Owner

Plus, with our Triggers feature, you can send texts based on the Hubspot Contact owner (or other user property).

So if Mike is the Contact owner in HubSpot, we’ll send the text from his Salesmsg number. If Julie owns the contact in Hubspot, we’ll send the text from her Salesmsg phone number.

Now with the power of HubSpot’s workflows you can create personalized text messages in just a few clicks.

We’d love to hear your feedback, so drop us a comment and let us know what you think!

[Zapier Updates] SMS Unsubscribes, Search, and More!

[Zapier Updates] SMS Unsubscribes, Search, and More!

If you’ve been integrating Salesmsg with Zapier, then you’re going to love these new updates we made to our integration.

Before we dive in, you check out the Zapier integration here.

Let’s dive in…

Trigger: New Contact Unsubscribe

Zapier salesmsg new contact unsubscribe

This Zapier trigger will fire when a Salesmsg contact has opted out or unsubscribed. When a contact unsubscribe’s from your Salesmsg phone number, this Trigger will fire in Zapier.¬†

There’s two ways a contact can opt out of Salesmsg:

  1. A contact can reply STOP, CANCEL, UNSUBSCRIBE to your phone number.
  2. You can opt out a contact manually from Salesmsg.

If you need to update your CRM or other platform when someone opt’s out, this is a great Zap to setup.

Action: Find Contact + Search

Zapier Salesmsg Search

With our new Search Action, you can search to find existing contacts within your Salesmsg account. You’ll be able to search based on first name, last name, email, and phone number to find a contact.

And if that contact doesn’t exist than you have the option to create a new contact.Zapier sms search

Trigger: Select a Specific Salesmsg Number (Received, Sent, Phone Call Received)

zapier trigger sms

We also made an update to the way we setup Triggers.Originally, when a new text message received it would search all numbers across your Salesmsg account to then run the next Zapier Actions

But with our update you can now select which specific phone number(s) you want to trigger when the trigger (new message received, new message sent, new phone call received) fires.

This will give you more flexibility to ensure that only a specific number or group of numbers fire rather than any number on your Salesmsg account.

New Feature! Pre-Write Text Messages with Canned Messages (Responses)

New Feature! Pre-Write Text Messages with Canned Messages (Responses)

This morning we added some brand new features to Salesmsg to make messaging your contacts a breeze. Introducing… Canned Messages – the easiest way to pre-write your text messages to quickly insert into your chats.

If you’re finding yourself sending the same message over and over again, then you’re going to love Canned Messages.